Gathering User Emotions
Course Overview

In this course you will conduct fieldwork to collect information about the users whose needs you are trying to meet within a challenge and empathy space that you have defined. You will venture out into the empathy field and observe and interact with people to gain the insight you need. Ultimately the insights gained from this fieldwork will help you develop a robust model of your users’ needs, expectations, and connections with one another.

Who should enroll in this course?
  • Product managers
  • Engineers
  • User experience designers
  • Program and project managers
  • Consultants
  • Systems analysts
  • Marketers
  • Entrepreneurs involved in product conception
  • Individual contributors, managers and leaders at all levels of an organization who are involved in the design, development, or improvement of products, services, and infrastructure