Conflict Resolution
Course Overview

Conflict is inevitable. The best project leaders have a well-developed capacity for managing and resolving conflict.

Conflict can come from any number of directions: project complexity, misaligned stakeholders, diverse team members, scarcity of resources, and matrix organizational structures—which, by definition, place two sets of managerial values and priorities into tension with each other.

This course focuses on the approaches that a leader can use to resolve conflict. Participants will assess their own response to conflict using the Thomas Kilmann Conflict Mode Instrument to determine which approaches are most consistent with their own profile or appropriate to specific situations.

Principled negotiation, an interest-based technique popularized in the best-selling book Getting To Yes, provides a framework to separate people from problems, focus on their interests and generate and evaluate options. As you emerge from the course you'll be able to diagnose and resolve conflict in a manner that enhances team cohesiveness and improves the likelihood of successful results.

This course has been approved for 6.0 Professional Development Units (PDUs) from the Project Management Institute (PMI®).

Who should enroll in this course?

This course is essential for Project Management Professionals (PMPs®), project managers, and functional managers charged with leading a cross-functional or project team to success. It is appropriate for business leaders, mid-level managers, and project managers who need to develop the critical leadership skills necessary to ensure high performance in a project team.

Project Leadership
Master Certificate in Systems Design and Project Leadership